PC 6.3: Integrate standards of the field and ethical principles into the problem solving process.
Health Information Management: Clinical and Service Quality

Part 1:
Identify a healthcare organization that has been significantly impacted due to low quality organizational performance in one or more areas.
Write a 700-word paper that integrates standards of the field and ethical principles into the problem solving process by including the following aspects:
• In what area did the organization display a less than desirable quality of performance (financial, operational, clinical)?
• From what you read, what type of organizational culture seemed to exist?
• What strategic planning efforts would you put into place as the leader, to help reorganize?
• What performance measurement tools would you use?
• Who would be your stakeholders in the reorganization efforts?
Include a minimum of three peer-reviewed references, not including the textbook.
Part 2:
Write a 400-word paper and include the following:
You are the business manager of a fifteen-physician group practice in family medicine that has proposed to open a satellite clinic on the periphery of its current market area in order to increase the number of families that it serves. The clinic will be located in an area of somewhat older, rundown homes that seem to be undergoing slow but steady gentrification. The clinic initially will be staffed with three physicians and has a maximum capacity of ten doctors.
One of your responsibilities under the strategic plan to create the clinic is to establish a modest program for keeping track of the factors and variables that might affect the success of the clinic. Prepare a list of ten quality indicators (5 financial and 5 operational) that you purpose to monitor, including the sources you will use to gather the necessary data. For each one of the metrics, indicate the directions in which they might change and the adjustments in the plan for the new clinic that would be necessary.
Take care to integrate standards of the field and ethical principles into the problem solving process.


 

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