In a 250-300 word response, relate an organizational example of the use or lack of use of ethical standards in management communications.
In a 250-300 word response, relate an organizational example of the use or lack of use of ethical standards in management communications. The example may be from your own workplace or from a business situation with which you are familiar. Support your answer by indicating why you believe it is an example of communicating in an ethical manner and why you believe the decision was made to communicate in the particular manner. Use references to validate your analysis.
Respond to at least two of your fellow students’ posts by commenting on the examples they have given.
GISSELLS DISCUSSION PLEASE RESPOND AROUND 200 WORDS
There is a lack of use of ethical standards in management communications when managers communicate to their subordinates to perform unethical acts in order to produce results. Last year, Wells Fargo paid fines in order to settle allegations that its employees created millions of fake bank accounts for customers. When looking into the case, employees had stated that their management team was pressuring them to hit their quota. Many managers were communicating that employees were to do whatever it took to create accounts, if the employees were to fail meeting their goal they would be terminated. I believe that the management team felt a lot of pressure from the higher ups, that in turn made them take unethical measure to meet the unrealistic goal. “This ethical component reflects the extent to which the individual or group is willing to seek out and act on justifiable reasons, and to remain impartial when making ethical choices” (Baack, 2012). The managers tried to justify their actions by stating that they did not actually tell the employees to create fake accounts for existing customers. By threatening the employees and stating that they needed to do whatever was needed was enough to lead the employees in making unethical decisions. A better response to the type of communication could have been more centered around sales training. For example, hosting training classes in order to increase results and incentivizing employees by conducting contest revolved around sales. Using this method, it would increase the confidence of the employees in their sales ability which would result in increase sales.
Baack, D. (2012). Management communication. Retrieved from https://content.ashford.edu/books/AUBUS600.12.2/sections/sec8.1
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