Discuss the role that patient satisfaction plays in reimbursement and how you propose to improve patient satisfaction in the hospital.

Deliverable Length: 8-10 written pages, excluding cover page, abstract page, and reference page.

For this project, you are tasked with developing a change management plan that will be designed to improve quality in an acute care hospital in your community. This hospital has a poor Healthcare Effectiveness Data and Information Set (HEDIS) and ORYX quality metrics, and low patient satisfaction. Further, government regulations and Joint

Commission accreditation standards are not being met. Financial ruin seems imminent. When constructing your plan, conduct research using peer-reviewed sources to

determine the following:

Identify goals and objectives that are expected to be met.

Provide an overview of HEDIS and ORYX measures, and describe the importance of those measures to the hospital and how the hospital can improve metrics in both measures.


 

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