Decrease in client satisfaction scores related to courtesy and friendliness of staff at the Care Clinic.

Decrease in client satisfaction scores related to courtesy and friendliness of staff at the Care Clinic.
o Decrease in client satisfaction scores related to staff explaining discharge instructions in a manner that is understandable to the client/client.
o Decrease in the quality nursing care related to interventions provided to clients at the Clinic.
2. Describe the leadership dynamics related to how the improvement/change project will be managed.
3. Identify the change model that will be used in addressing the selected benchmark.
4. Describe the course of action/change.


 

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