_______ theory works to increase the health of work processes, communication, and shared goals.

HM

STEPPING INTO MANAGEMENT.

Questions 1 to 20: Select the best answer to each question. Note that a question and its answers may be split across a page

break, so be sure that you have seen the entire question and all the answers before choosing an answer.

1. _______ management theory suggests we should encourage team building and listen to new ideas.

A. Organizational development

B. Contingency

C. Management as discipline

D. Entrepreneurial

2. _______ theory works to increase the health of work processes, communication, and shared goals.

A. Management as discipline

B. Entrepreneurial

C. Systems

D. Organizational development

3. _______ supported simplification and decentralization, with emphasis on quality improvement.

A. Taylor

B. Weber

C. Fayol

D. Drucker

4. _______ consists of determining whether plans are being carried out and progress is being made toward

objectives.

A. Planning

B. Influencing

C. Controlling

D. Organizing

5. Resource allocator is one of the _______ roles.

A. informational

B. decisional

C. negotiational

D. interpersonal

6. All other things being equal, the difference between a good supervisor and a poor supervisor is better

A. organizational rules.

B. education.

C. staff.

D. managerial skills.

7. Which of the following is not one of a manager’s four areas of responsibility?

A. Maintaining good relationships with other managers

B. Speaking one’s mind always

C. Being a competent subordinate

D. Being a good boss

8. When a manager serves as a liaison between different departments, he or she is acting in a/an _______

role.

A. interpersonal

B. decisional

C. informational

D. relational

9. Positional authority is based on

A. qualities of the manager.

B. authority of superior over subordinate.

C. laws and procedures.

D. the ability to direct complex processes.

10. A manager can delegate most duties excep


 

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